Refund policy
Return & Refund Policy
Inspection & Condition
Please thoroughly check all items upon receipt. You are welcome to try on the garments to check the fit and style. To receive a full refund, items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Please thoroughly check all items upon receipt. You are welcome to try on the garments to check the fit and style. To receive a full refund, items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Our luxury garments are equipped with a special security ribbon. If this ribbon is removed, cut, or damaged, it indicates the garment has been worn beyond what is permitted for inspection. In such cases, we reserve the right to charge a depreciation fee up to 100% of the purchase price, as the item can no longer be resold as new.
14-Day Right of Withdrawal (EU)
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason and without justification. To exercise this right, contact us at info@angelbasics.com within 14 days of delivery of the last item on your order. The return window extends over weekends and public holidays. You may also cancel an unfulfilled order before it ships.
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason and without justification. To exercise this right, contact us at info@angelbasics.com within 14 days of delivery of the last item on your order. The return window extends over weekends and public holidays. You may also cancel an unfulfilled order before it ships.
How to Return
You can register your return by notifying us at info@angelbasics.com or via WhatsApp at +31 6 25017625 with your order number. We will then provide you with the return instructions.
You can register your return by notifying us at info@angelbasics.com or via WhatsApp at +31 6 25017625 with your order number. We will then provide you with the return instructions.
Alternatively, you may return the items directly within the 14-day withdrawal period to our return address, provided you include a clear, written statement stating your decision to cancel the purchase.
Please note that you must arrange and pay for the return shipping yourself. We strongly recommend using a tracked shipping method, as we cannot be held responsible for lost returns.
You may also use the standard EU model withdrawal form to exercise your right of withdrawal, though it is not required. A copy of this form is available upon request. You can also submit a return request directly via your costumer account
Return Address:
Studio Angel Basics
Hemonylaan 19-A
1074 BH Amsterdam
The Netherlands
Studio Angel Basics
Hemonylaan 19-A
1074 BH Amsterdam
The Netherlands
Refunds
Once we receive and inspect your return, we will process your refund within 14 days to your original payment method. If you return your entire order, the original shipping costs (for the standard delivery option) will be fully refunded. If you keep part of your order, original shipping costs are non-refundable.
Once we receive and inspect your return, we will process your refund within 14 days to your original payment method. If you return your entire order, the original shipping costs (for the standard delivery option) will be fully refunded. If you keep part of your order, original shipping costs are non-refundable.
Exchanges
The fastest way to get what you want is to return the item and, once the return is accepted, place a new order.
The fastest way to get what you want is to return the item and, once the return is accepted, place a new order.
Exceptions — Items That Cannot Be Returned
The following items cannot be returned due to health protection or hygiene reasons if their seal has been broken after delivery:
The following items cannot be returned due to health protection or hygiene reasons if their seal has been broken after delivery:
- Jewelry: Items delivered in a sealed box where the hygienic seal has been removed or broken.
- Beauty products: Items where the protective seal or packaging has been opened or broken.
Defective or Incorrect Items
Inspect your order upon receipt and contact us immediately at info@angelbasics.com if an item is defective, damaged, or incorrect. We will arrange a free return and a replacement or full refund.
Inspect your order upon receipt and contact us immediately at info@angelbasics.com if an item is defective, damaged, or incorrect. We will arrange a free return and a replacement or full refund.
Contact
Angel Basics
Hemonylaan 19-A, 1074 BH Amsterdam, The Netherlands
info@angelbasics.com | WhatsApp: +31 6 25017625
KvK: 50579274
Angel Basics
Hemonylaan 19-A, 1074 BH Amsterdam, The Netherlands
info@angelbasics.com | WhatsApp: +31 6 25017625
KvK: 50579274